Shipping Policy

Last updated: 9 August 2026

We're proud to offer free shipping on every order — with no minimum spend. To keep our prices fair and reduce unnecessary waste, we ship our caps in batches, packed with the same care that goes into making them.

Delivery of Your Order

Here's what to expect:

• Processing time: Orders are prepared and dispatched within 1–3 business days.
• Delivery time: Standard delivery typically takes 7–10 business days, depending on your location.
• Orders are shipped via trusted standard carriers for your region.

What to Expect

During busy sale periods, dispatch and delivery may take a little longer than usual. Whatever the season, every package is handled with the same care — thank you for your patience.

Tracking Your Order

Once your order ships, you'll receive an email containing your tracking number. You can use it to follow your order's journey at any time via our tracking page.

Wrong or Incomplete Address

Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we'll contact you to arrange re-delivery. Additional shipping charges may apply.

Customs and Import Duties

For international orders, any customs fees, import duties, or taxes charged by your country are the responsibility of the recipient and are not included in the order total.

Lost or Delayed Packages

If your tracking hasn't updated or your order hasn't arrived within the expected window, please contact us and we'll investigate straight away.

Need Help?

For any questions about your shipment, email us at support@mario-caps.com.

Available Hours:
Monday to Friday: 9:00 AM to 5:00 PM
Closed on Weekends and Public Holidays

Ravoro Limited (trading as Mario's Caps)