Refund Policy

Last updated: 9 August 2026

Returns and Refunds

We want you to love your cap. If you're not completely satisfied, you may return your item within 14 days of receiving it.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• Free from signs of wear, damage, or alteration
• In its original packaging where possible

To start a return, email us at support@mario-caps.com with your order number and the reason for your return.

How Can You Return (Parts of) Your Order?

1. Email us at support@mario-caps.com with your order number and the item(s) you wish to return.
2. Wait for approval — we'll reply with confirmation and the return address.
3. Package the item securely in its original packaging where possible.
4. Ship it with a tracked service, as we cannot be responsible for items lost in return transit.
5. Send us the tracking details so we can follow your return.

Return Shipping Costs

• If you are returning an item by choice (e.g., wrong size or changed your mind), you are responsible for the return shipping costs.
• If the return is due to our error (a damaged, defective, or incorrect item), we will cover the return shipping costs.

Refunds

Once we receive and inspect your return, we'll notify you of the approval of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

Cancellations

• You may cancel your order for a full refund within 1 hour of purchase.
• After this window, a cancellation fee may apply, as your order may already be in processing.
• To cancel, email support@mario-caps.com with the subject line "Cancellation" and your order number.

Damaged or Incorrect Products

If your item arrives damaged or you received the wrong product, please contact us within 14 days of delivery at support@mario-caps.com and include photos of the issue. We'll arrange a free one-time replacement. If the replacement also arrives faulty, you'll be entitled to a full refund.

Product Issues After Use

Manufacturing defects that appear after use qualify for assistance. Please note that normal wear and tear is not covered.

Gift Orders

If the item was marked as a gift when purchased and shipped to you, approved returns will be issued as a gift certificate for the value of the returned item.

Missing Package

If your package is marked delivered but you haven't received it, contact us and we'll investigate. Where appropriate, we'll resend your item before applying the standard refund policy.

Contact

For any questions about returns or refunds, email us at support@mario-caps.com.

Ravoro Limited (trading as Mario's Caps)

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